Last updated: November 9, 2026
Cowboy Plumbing ("we," "us," "our") is a family-owned residential plumbing company based in New Braunfels, Texas. We take your privacy seriously. This page explains what information we collect when you use this website, call our office, or have us out to your home — and what we do (and don't do) with it.
What we collect
We only collect information you give us, plus a small amount of basic technical data needed to run the site.
- Contact and service-request info: name, phone number, email, ZIP code or service address, and the description of the plumbing issue you submit through our contact form, careers form, or over the phone.
- Job documentation: when we complete work at your home, we may take photos of the work area and equipment to keep an accurate service record and, with your understanding, to feature on our public "Recent Work" page. We do not include your name, street address, or any personally identifying information in those public posts — only the city and the type of work.
- Basic technical data: standard web server logs (IP address, browser type, pages visited, timestamps). We use this to keep the site running and to spot abuse — not to build advertising profiles.
- Admin accounts: if you're a Cowboy Plumbing team member signing in to the admin section, we store your email and name only.
What we do with it
- Respond to your service request, schedule a visit, and complete the work.
- Send appointment confirmations, quotes, invoices, and follow-up about your job.
- Keep a service history so we can help you faster the next time you call.
- Send you a thank-you message after service. We do not send marketing or promotional email blasts.
- Run and improve this website.
Website assistant
If you use the website assistant, do not enter your name, phone number, email address, home address, or other private details. Questions are privacy-filtered before model processing and inbox storage. Sanitized questions, counts, timestamps, matched record IDs, and answer or flag status may be retained in our admin tools to improve the information available on this site. We do not retain whole assistant conversation transcripts.
To generate an answer, OpenAI through Replit AI Integrations may process the sanitized question and approved source text. We use daily rotated hashed network identifiers for anti-abuse limits. Our infrastructure may also retain standard technical logs. The assistant provides information from this site's verified information and is not a substitute for speaking with our team.
What we don't do
- We do not sell or rent your personal information to anyone, ever.
- We do not share your information with advertisers or data brokers.
- We do not include your name or street address in any public "Recent Work" post.
Who sees your information
Inside Cowboy Plumbing, your information is available to the office staff and the technician(s) assigned to your job. Outside of Cowboy Plumbing, we use a small number of trusted service providers to operate the business:
- Email delivery (Resend) — used to send and receive service-related email on our behalf.
- Web hosting and database — used to run this website and store admin records.
These providers only process your information to deliver the services we hire them for, and they are bound by their own privacy and security obligations.
We will also share information when we're required to by law (for example, a valid court order or subpoena).
Phone calls and text messages
If you call us, your phone number and any voicemail you leave may be stored on our phone system. If you text us, your number and message may be stored on our messaging system. We use these only to respond to you about your plumbing question or job.
Cookies
This site uses a small number of essential cookies to remember your session if you're signed in to the admin area and to keep certain forms working. We do not use third-party advertising cookies or cross-site tracking.
How long we keep things
We keep service records for as long as you remain a customer plus a reasonable period afterward to honor warranties, answer follow-up questions, and meet Texas record-keeping requirements. You can ask us to delete your record at any time (see below).
How we protect your information
We use industry-standard security practices — encrypted connections (HTTPS), access controls on our admin tools, and limiting access to the people who actually need it. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
Your choices
- See what we have. Ask us for a copy of the information we have about you.
- Correct something. Tell us if anything looks wrong and we'll fix it.
- Delete it. Ask us to remove your contact information from our records (we may need to keep some job and invoicing records to meet Texas business requirements).
- Pull a "Recent Work" photo. If you see a job post and want it taken down, just say so and we'll remove it.
Children
This website is intended for homeowners and is not directed at children under 13. We don't knowingly collect information from children.
Changes to this policy
If we materially change how we handle information, we'll update this page and update the "Last updated" date at the top.
Contact us
Questions about your privacy, or want us to update or delete your record?
Cowboy Plumbing
1269 Summerwood Dr. #401, New Braunfels, TX 78130
Phone: 830-214-4133
Email: team@cowboyplumbingnbtx.com
Texas Master Plumber License M-36742.