Family-owned. Twenty years in Central Texas. Zero hard-sell.
We started Cowboy Plumbing because we were tired of how the trade treats homeowners — surprise pricing, vague scopes, and 'trust me' estimates. So we built the opposite.
The company in one paragraph.
Cowboy Plumbing is a family-owned residential and commercial plumbing company based in New Braunfels, Texas. We hold Master Plumber license M-36742, are fully insured, and run our own trucks. We don't subcontract work, and we don't sell on commission. Every job runs on a single rule: you see the diagnosis, the plan, and the price before we turn a wrench.
Why we built it this way
The plumbing industry's worst habit is pricing the job after the work is done. Homeowners get a vague "we'll figure it out" up front, then a number with a lot of zeros at the end. The fix is simple: diagnose properly, write the scope in plain English, price it in writing, and only then start work. That's the whole company.
The "Cowboy" name is Texas, not novelty. We're rooted here. We know the local code, the local soil, the local water, and the local supply houses. We don't disappear when the warranty paperwork shows up.
What 20+ years gets you.
- •Code fluency. New Braunfels, Comal County, Guadalupe County, Hays County, and the City of San Antonio all have their own quirks. We know them, work to them, and pass inspections.
- •Hill Country knowledge. Hard water, expansive clay, slab-on-grade construction, and old galvanized service lines are everyday work for us, not edge cases.
- •Real diagnosis. Two decades of pattern recognition means we usually know what's wrong before we open the wall — and we'll tell you why we're confident.
- •Standing relationships with suppliers. We get parts fast, even on weekends, because we've been buying from the same houses for years.
Who you'll work with.
You'll talk to a real person on the phone — not an out-of-state call center. The technician who shows up will introduce themselves, walk you through what they're going to inspect, and write up the diagnosis in plain English. If the job needs more than one of us, you'll know that ahead of time, with names.
The promises we hold ourselves to.
Diagnose first
Real testing before any recommendation. You'll know the cause — not just the cost.
Plan in plain English
Written scope. What we'll do, what we'll replace, what we'll leave alone. Multiple options when they exist.
Price before work
You see the total — labor and parts — before any tool comes out of the truck. You approve, then we work.
Same-day for emergencies
Active flooding gets dispatched first, ahead of routine work. Always.
Code-compliant work
We'd rather do it right than fast. Work done to code, inspections passed — every time.
100% satisfaction guarantee
If we missed something, we come back and make it right. That's the whole policy.
Service area.
We're based in New Braunfels and most jobs are within 30 miles: Canyon Lake, San Marcos, Seguin, Bulverde, Spring Branch, Garden Ridge, Schertz, Cibolo, and the northeast side of San Antonio. If you're outside our area, we'll tell you straight on the call.
Licenses, insurance, and what to ask any plumber.
- • Texas State Master Plumber license: M-36742
- • General liability insurance: in force, certificate available on request
- • Workers' comp: covered for everyone on the truck
- • Background-checked technicians
If you're shopping plumbers, ask for the master license number, the insurance certificate, and a sample written estimate. If they hesitate on any of the three, keep shopping.
Ready to work with a plumber who calls back?
Same-day windows in our service area, or scheduled to suit you. Either way: diagnosis, plan, and price — before any work.